Updated 2026-03-30

Fidelity 401(k) Provider Review

Fidelity is the largest 401(k) provider in America, serving over 23,000 companies and 43 million participants. Known for exceptional customer service, zero-expense-ratio index funds, and industry-leading digital tools.

The Gold Standard in 401(k) Administration • Rank #1 • Score: 9.5/10 • Founded 1946 • Boston, MA

$4.5 trillion
Assets Under Management
43 million
Total Participants
23,000+
Plan Sponsors
1946
Year Founded

Ratings Breakdown

Fees & Costs
4.9/5
Investment Options
4.9/5
Customer Service
4.8/5
Mobile App
4.7/5

Pros and Cons

Advantages

  • Zero expense ratio index funds (FZROX, FZILX)
  • Industry-leading mobile app and online platform
  • 24/7 customer service with dedicated retirement specialists
  • Extensive investment options including BrokerageLink
  • Free financial planning tools and calculators
  • Strong solo 401(k) offering for self-employed
  • No account minimums for most funds
  • Excellent employer matching integration

Disadvantages

  • Some actively managed funds have higher expense ratios
  • Phone wait times can be long during peak hours
  • Premium advisory services come at additional cost
  • Website can be overwhelming for beginners

Fidelity 401(k) Fees

Fee TypeAmount
Administrative Fees$0 - varies by plan
Expense Ratios0.00% - 0.75%
Trading Fees$0 for stocks/ETFs
Advisory Fees0.35% - 1.0%

Fidelity 401(k) Rollover Options

Rolling Into Fidelity

Fidelity accepts rollovers from 401(k), 403(b), 457(b), and IRA accounts online through NetBenefits. Most rollovers complete in 3-5 business days for electronic transfers.

Platform: NetBenefits

Rolling Out of Fidelity

To roll out of Fidelity, request a direct rollover through NetBenefits or call 800-343-3548. Fidelity can send funds electronically to most receiving institutions.

Rollover tip: Fidelity BrokerageLink assets must be liquidated before rollover. No outgoing rollover fees.

Fidelity 401(k) Withdrawals & Distributions

Withdrawal Methods

Online via NetBenefitsPhone (800-343-3548)Fidelity branch offices

Distribution Options

Lump sumPartial withdrawalInstallment paymentsRollover to IRA

Fidelity processes most withdrawal requests within 1-3 business days. Hardship withdrawals require documentation through NetBenefits.

Fidelity 401(k) Loans

Fidelity 401(k) plans can allow loans up to the lesser of $50,000 or 50% of your vested balance. Repayment terms up to 5 years (15 years for primary residence). Interest rate is typically prime + 1%. Apply through NetBenefits.

Investment Options

Index FundsTarget Date FundsMutual FundsETFsStocksBondsSelf-Directed Brokerage

Key Features

BrokerageLink
NetBenefits Platform
Fidelity Go Robo-Advisor
Retirement Score
Social Security Calculator

Best For

Complete Fidelity Investments 401(k) Review for 2026

Fidelity Investments ranks #1 in our 2026 401(k) provider rankings with an overall score of 9.5 out of 10. Founded in 1946 and headquartered in Boston, MA, Fidelity manages $4.5 trillion in assets and serves 43 million participants across 23,000+ plan sponsors.

Why Choose Fidelity for Your 401(k)?

Fidelity Investments is the largest 401(k) provider in America, offering industry-leading zero-expense-ratio index funds like FZROX and FZILX. The Fidelity NetBenefits platform provides streamlined 401(k) management, while BrokerageLink allows self-directed investing within your retirement account. Fidelity's 401(k) fees are among the lowest in the industry, and their mobile app consistently ranks #1 for retirement planning. Whether you need a Fidelity solo 401(k) for self-employment or your employer offers Fidelity workplace retirement plans, you'll benefit from 24/7 customer service, free financial planning tools, and access to Fidelity Go robo-advisor services.

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Related 401(k) Guides

401(k) Rollover GuideHow to roll over your 401(k) when changing jobs or providers2026 Contribution LimitsCurrent 401(k) contribution limits and catch-up rules401(k) CalculatorCalculate your projected retirement savings401(k) Investment OptionsUnderstanding your 401(k) investment choicesInvestment Allocation GuideHow to allocate your 401(k) investments by ageManaged vs Target-DateManaged accounts vs target-date funds comparisonLeaving Your Job?What to do with your 401(k) when you leave401(k) Withdrawal RulesRules and penalties for 401(k) withdrawals

Frequently Asked Questions

Fidelity Investments charges administrative fees that vary by plan size. Expense ratios range from 0.00% - 0.75%, and advisory fees are 0.35% - 1.0%. Compare plans carefully as total costs depend on your plan size and investment selections.

You can log into your Fidelity Investments 401(k) account through the plan provider portal. Current and former employees can use the participant login page. First-time users will need to register with their Social Security number and date of birth.

Fidelity Investments ranks #1 in our 2026 provider rankings with a score of 9.5/10. They manage $4.5 trillion in assets and serve 43 million participants. They are particularly strong for Large employers, Cost-conscious investors, Self-directed investors, Solo 401(k) seekers.

Yes, you can roll over your Fidelity Investments 401(k) to a Traditional IRA, Roth IRA, or a new employer plan. A direct rollover avoids mandatory tax withholding. Contact Fidelity or your new provider to initiate the transfer.

Fidelity Investments offers a range of investment options including Index Funds, Target Date Funds, Mutual Funds, ETFs, Stocks, Bonds, Self-Directed Brokerage. The specific fund lineup depends on your plan and may change periodically.

Fidelity Investments scores 9.5/10 overall with ratings of 4.9/5 for fees, 4.9/5 for investment options, 4.8/5 for customer service, and 4.7/5 for mobile app. Compare with other top providers on our comparison pages.

To roll into Fidelity: Fidelity accepts rollovers from 401(k), 403(b), 457(b), and IRA accounts online through NetBenefits. Most rollovers complete in 3-5 business days for electronic transfers. To roll out: To roll out of Fidelity, request a direct rollover through NetBenefits or call 800-343-3548. Fidelity can send funds electronically to most receiving institutions. Use the NetBenefits platform to manage your rollover.

Fidelity Investments offers withdrawals via Online via NetBenefits, Phone (800-343-3548), Fidelity branch offices. Distribution options include Lump sum, Partial withdrawal, Installment payments, Rollover to IRA. Fidelity processes most withdrawal requests within 1-3 business days. Hardship withdrawals require documentation through NetBenefits.

Fidelity 401(k) plans can allow loans up to the lesser of $50,000 or 50% of your vested balance. Repayment terms up to 5 years (15 years for primary residence). Interest rate is typically prime + 1%. Apply through NetBenefits.

Disclaimer: This review is for educational purposes only and is not financial advice. Provider details may change. Contact Fidelity Investments directly for the most current plan information.

Pavlo Pyskunov

Pavlo Pyskunov

Managing Director & Investment Fund Director

Pavlo Pyskunov analyzes employer-sponsored retirement plans using IRS publications and DOL Form 5500 filings, helping workers maximize their 401(k) savings through data-driven guidance.

Last updated: 2026-03-30