Treating Customers Fairly
Our commitment to you
At 401K.is, we are committed to treating all users fairly and with respect. This policy outlines our commitment to providing a positive experience for everyone who uses our services.
Our Principles
Clarity and Transparency
We present information in clear, straightforward language avoiding jargon. We are transparent about our business model, how we make money, and the limitations of our services.
Accuracy and Reliability
We provide accurate, up-to-date information from authoritative sources. We clearly cite our sources and promptly correct any errors. We distinguish facts from opinions.
Accessibility
Our website is designed for users of all abilities. We follow web accessibility guidelines and our services are free to ensure cost is not a barrier.
Privacy and Security
We respect your privacy and handle data responsibly. We collect only necessary information, do not sell personal data, and our calculators process data locally on your device.
Responsiveness
We respond to inquiries, feedback, and complaints in a timely manner. We aim to respond to all communications within two business days.
Objectivity
Our content and recommendations are based on objective analysis, not commercial relationships. We do not accept payment to influence provider rankings and clearly disclose any conflicts of interest.
What This Means for You
- Honest, unbiased information about 401(k) plans and retirement planning
- Clear explanations of complex topics without unnecessary jargon
- Prompt responses to your questions and concerns
- Respect for your privacy and personal information
- A website that works for users of all abilities and devices
- Transparency about how we operate and any limitations of our services
Your Feedback Matters
We value your feedback and are always looking to improve. Contact us at [email protected] or visit our Complaints Policy page if you have concerns.